01Store and scope of terms
Electric Price is an online appliance store with no physical shop or showroom. Our office is at 6 HaHalil Street, Rishon LeZion, postcode 7557406. Notices may also be posted to this address. Large-product returns require logistical coordination, without limiting the right to submit cancellation notice on time.
These terms cover site use and orders. Mandatory Israeli law prevails. Consumer rights do not require waiving them. Business-use purchases are assessed by the transaction’s nature and applicable law; an invoice in a business name alone does not determine classification.
02Orders and stock availability
A catalogue listing does not establish purchase availability. Products marked “Availability being checked” cannot be purchased until store stock and price are confirmed. Supplier or importer stock is not the same as available store stock. Adding to the basket does not reserve a unit.
Provide accurate details and check model, quantity, finish and address before submitting. Automatic acknowledgement records receipt of the order; handling and delivery status are supplied separately. The store will not change model, colour, price or a material date without customer consent.
If an ordered product proves unavailable or cannot be supplied on agreed terms, the customer will be informed promptly. Waiting or an alternative model is optional. If the transaction is not fulfilled, or the customer cancels because of non-delivery, the full amount is refunded and the charge cancelled without cancellation fees. Stock shortages do not permit indefinite retention of funds or denial of a legal remedy.
03Prices, promotions and payment
Prices are in shekels and include applicable taxes. Before payment, the product price, delivery charges, chosen additional services and total are displayed. Installation, crane service, dismantling and extras are excluded unless explicitly included. An unpresented, unapproved extra is not charged automatically.
Coupons and promotions follow published participating-product, validity, quantity and combination terms. Future price changes do not alter an already concluded transaction. A genuine material price or specification error will be assessed and promptly raised with the customer, not treated as a blanket right to cancel any order. Correction, new agreement or cancellation follows the law, with a full refund if the store does not fulfil the transaction.
Purchases require an authorised payment method and valid charge approval. Do not provide card details or security codes in service forms. Substantiated fraud or unauthorised-use concerns may pause processing for proportionate checks; amounts collected for an unfulfilled transaction are returned according to law.
04Delivery, transport and installation
Binding delivery areas, dates, working days and costs are those supplied and agreed in the order. Do not rely on a general “fast delivery” claim without checking the model and address offer. Next-day delivery, when shown, requires verified stock, ordering by 14:00 in Gush Dan and an approved delivery day; not every product or date qualifies.
Disclose stairs, small lifts, narrow passages, crane needs or unusual access in advance. Relevant extra charges will be checked and presented for consent. If safe delivery is impossible, a solution is coordinated. Incorrect details or absence causing delay are documented; repeat delivery is charged only when legally agreed, without bypassing cancellation rights.
Security situations, authority instructions, exceptional weather or operational disruption causing delay will be communicated promptly with available options. They are not automatic exemptions from all liability and do not remove cancellation rights for non-delivery. Electrical or gas appliances must be installed under manufacturer instructions by appropriately qualified or licensed professionals. Do not operate before required installation or instruction.
When a new appliance is delivered, removal of a similar old appliance is free under applicable law and procedure. Coordinate beforehand, disconnect safely and clear access. Exceptional work such as dismantling or a crane is priced separately only where permitted and explained in advance.
05Specifications, dimensions and delivery checks
Compare the exact model number with manufacturer specifications and installation drawings. External dimensions are not recess dimensions or fit approval; allow ventilation, doors, connections and delivery access. The customer is responsible for accurate site and access measurements, but this does not remove the store’s responsibility for incorrect information it provided.
Photos may show illustrative accessories not included. The binding contents are those listed in the offer and transaction document. Screen-display differences do not permit delivery of a different colour or product. Contact service if details conflict or are missing.
Check model, packaging and visible damage on delivery and promptly document damage with photos and a service notice. Signing receipt or not reporting immediately does not automatically waive defect, hidden-damage or non-conformity rights. Do not repair a damaged product yourself before coordination, to avoid further damage and preserve professional assessment.
06Cancellation of a distance sale
For distance purchases, cancellation may be notified from the transaction until 14 days after receiving the product or legally required transaction document, whichever is later. For cancellation unrelated to a defect or breach, a fee up to 5% of the transaction price or ₪100, whichever is lower, may apply. Automatic handling, packaging or shipping extras may not increase that cap.
No cancellation fee applies for defects, non-conformity, late delivery or another store breach. If delivered, the customer makes the product available at its delivery location. For ordinary cancellation after delivery, returning it to the business and return transport are the customer’s responsibility; a return service may be agreed for a pre-approved charge.
The store refunds amounts paid, less lawful cancellation fees where applicable, and cancels the charge within 14 days of receiving the notice. A lawful refund is not replaced with store credit without consent. Partial cancellation, separately completed services and special transactions follow relevant rules, not a blanket predetermined deduction.
07Product condition and special rights
Opening packaging or using a product does not automatically remove distance-sale cancellation rights. Keep packaging, parts and accessories and pack safely for return. Proven substantial deterioration and loss of value may support a damages claim under law; there is no fixed packaging-opening penalty or automatic offset without legal grounds.
Persons with disabilities, senior citizens and new immigrants as legally defined may qualify for cancellation within four months of the transaction, product receipt or transaction document, whichever is later, when the transaction included communication with the trader, including electronically. Eligibility checks follow law and use only necessary information.
The exception for goods specially manufactured following the transaction to personal requirements applies only when legal conditions and proper disclosure are met. Ordering a standard catalogue model, even from a supplier or out of stock, does not automatically make it a “special order”. Other exceptions apply only as provided by law.
08Sending a cancellation notice
The site has a direct cancellation link that works without signing in. Notices may also be sent by registered post to the office and through active service channels listed below, including email and telephone when published. The site form is not mandatory and prior approval is not needed for a lawful cancellation notice.
Provide the purchaser’s name and information identifying the transaction, such as order number or model and purchase date. Any additional identifier legally required will be requested proportionately through a suitable channel. Do not attach identification photos, card details or passwords. A cancellation reason may help handling but is not a notice requirement.
A saved-notice acknowledgement includes a reference number and receipt time. It records receipt, not completion of a refund. Keep it. Lack of a service reply neither cancels the customer’s notice nor postpones receipt.
09Warranty and after-sales service
Importer, service provider, warranty period and conditions are supplied in the offer and transaction documents. Extended warranties and benefits follow disclosed conditions and do not replace mandatory warranties. New electrical, electronic and gas goods above ₪150, where covered by the regulations, are subject to after-sales warranty and service rules, including a one-year warranty, subject to legal start dates and exceptions.
Claims of customer-caused damage from contrary use, unauthorised repair or external causes are assessed individually under legal burdens of proof. Warranty is not withdrawn wholesale. Referral to an importer’s workshop does not release the store from seller obligations or require waiving cancellation or non-conformity remedies.
10Site use and liability limits
Do not impersonate others, provide unauthorised payment details, disrupt the site, bypass security or copy content in breach of rights. Blocking harmful activity must be justified and proportionate. Trademarks, images and specifications belong to their rights holders; purchase grants no copying licence.
The store makes reasonable efforts to maintain accurate information and normal operation, but faults and external links outside its control may occur. Absolute continuity of third-party services is not guaranteed. Liability limits apply only as law permits; these terms do not exempt mandatory liability, misleading representations, consumer-rights violations or damage whose liability cannot be limited.
11Personal information and records
Information submitted for orders, service and cancellation is used to handle them, operate the store and satisfy legal records duties. Processing and cookies are covered by the separate privacy policy. An enquiry or agreement to terms is not advertising consent. Do not provide unnecessary personal information.
The terms version and offer at ordering are recorded for enquiries. System records are evidence that may be examined and challenged, not conclusive proof. Updates apply prospectively and do not harm rights created in an earlier transaction.
12Enquiries and applicable law
Israeli law applies. Jurisdiction follows law without restricting consumers in advance to an exclusive court that obstructs their rights. Service enquiries may help resolve issues but are not a prerequisite for exercising rights or proceedings. If a provision is invalid, the remainder continues as far as possible. Mandatory law prevails over any conflict.
Feature image / illustration
Feature image / illustration
EP-AVI-13015
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